Welcome and Introduction – AI and the future of work
Across the world, robotics and Artificial Intelligence (AI) are rapidly changing the world of work, including education and careers support systems for young people and adults. Over recent years, there have been many projections of the numbers of jobs likely to be lost, gained, or changed by AI technologies, with varying outcomes and using various timescales for analysis. The global pandemic has resulted in a new work landscape for many not just the few. Digital technology is often considered as the catalyst for automation and work, often framing public and policy debates, but other factors also contribute to societal change, including political, economic, and socio-cultural new norms. What might the emerging landscape look like? How can education and career support system best respond to change and technological innovation? What are the implications for a more inclusive society? How can ‘reliable’ labour market information and intelligence (LMI) be grown organically and made more accessible?
This session focuses on present and future AI developments and considers implications for practice, research and policy formation.
Dr Naeema Pasha (Chair) from Henley Business School examines technology-change and how this is driving new attitudes and behaviours. Drawing on her significant experience of working with major global and UK employers, Naemma considers how this is changing both recruitment practice and building graduate talent pipelines.There is no question that AI will be influencing our work more so as a result of Covid-19 as more firms look to adopt technologies to enable work to continue. Naeema suggests that new information, that can be digitally layered onto our world and virtual business meetings, could evolve using face and emotion scanning technology to represent you accurately as an avatar in the virtual meeting space creating co-presence and connecting.
Professor Graham Attwell (Director, Pontydysgu) will present a new and innovative approach to making careers information and advice more accessible to adults by showcasing CiCi, a careers chatbot prototype being developed in association with dmh associates. This is part of a national PRIZE competition within the NESTA CareerTech Challenge. Graham will highlight lessons learned from the customer journey, superuser group testing and use of APIs. He will also invite the audience to briefly engage with CiCi and consider the implications for careers practitioners in a wide range of settings. Graham, in his role as Associate Professor at the University of Warwick IER. He has spent many years working closely with teachers and careers practitioners on the use of technology in their everyday work.
Emeritus Prof. Füsun Akkök (Middle East Technical University Ankara, Turkey) is a leading psychologist and international career development specialist with extensive experience in producing country reports on lifelong guidance systems on behalf of the Centre for the Development of Vocational Education and Training (Cedefop) and the European Training Foundation (ETF). She will discuss AI and human interface factors related to careers counselling and support in an all-age context. She will talk about differential service delivery to meet the diversity of individuals. From her extensive work on the importance of the human interface combined with AI the audience will have a chance to reflect on how best to achieve this when time and resources may be scarce.
Over 95% of Fortune 500 companies use applicant tracking systems (ATS) and video interviews use Artificial intelligence (AI) to score personality. Marie Zimenoff, CEO of Career Thought Leaders and Resume Writing Academy will help you learn about how technology is used throughout job search and hiring today and what is anticipated in the near future.